Delivery

Please find below information about how to track the status of your online orders, delivery charges and timeframes, as well as guidance for international shipping.

Deliveries during Coronavirus (COVID-19)
Our delivery partner DPD has made temporary changes to their delivery process to keep customers and delivery teams safe. Couriers will now be operating to t...
Thu, 26 Aug, 2021 at 4:54 PM
Orders status and tracking
You can check on your online order status through the ‘My Orders’ section, if you placed the order while logged in to your account. Here, your order will be...
Mon, 11 Oct, 2021 at 2:38 PM
International shipping
We offer international shipping to many countries within Europe. We use DHL for all our international orders. We don’t ship to international armed force...
Fri, 27 Aug, 2021 at 9:33 AM
Missing or incomplete orders
If your order arrives incomplete, or has exceeded our delivery expectations please contact us and we can look into this for you.
Fri, 27 Aug, 2021 at 9:37 AM
Shipping restrictions
Due to national legislation, some items cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aero...
Fri, 27 Aug, 2021 at 9:39 AM
International payments
International orders from kathmandu.co.uk operate in pound sterling (GBP). The exchange rate is determined by international credit card providers or banks, ...
Fri, 27 Aug, 2021 at 9:39 AM
Missing or incomplete orders
If your order arrives incomplete, or is taking longer than our standard delivery time frame please contact us and we can look into this for you.
Fri, 27 Aug, 2021 at 9:39 AM