Change of mind
For most items, if you change your mind about your purchase you can return the item. Goods must be returned in unused condition, in original packaging (...
Wed, 10 Feb, 2021 at 12:12 PM
Damaged or faulty items
Kathmandu is committed to providing you with quality products. Our gear is thoroughly tested throughout our design process and we stand behind the quality o...
Wed, 10 Feb, 2021 at 12:31 PM
Returning an item
Did you know returns via post can now be started online?!  If you have an account you can do this by logging into your account, going to the 'My Or...
Tue, 13 Apr, 2021 at 6:35 PM
International returns
On international orders, we offer a refund for damaged, faulty or incorrect items received, or a change of mind. However, we will not reimburse the cost of ...
Wed, 10 Feb, 2021 at 12:34 PM
Gift card returns
If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item. For online purch...
Wed, 10 Feb, 2021 at 12:34 PM
Our Returns policy
Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws. All change-of...
Wed, 10 Feb, 2021 at 12:38 PM
Missing items, incomplete orders or wrong item received
Did your order not make it or is taking longer than you anticipated? Please just contact us and we’ll look into it.  
Wed, 17 Mar, 2021 at 5:33 PM