Returns

Returning an item
Please pack your order carefully and follow the returns procedure below. If you have lost your slip please download the Product Returns Form and fill it in ...
Thu, 26 Aug, 2021 at 4:38 PM
Change of mind
For most items, if you change your mind about your purchase you can return the item. Goods must be returned in unused condition, in original packaging (...
Fri, 27 Aug, 2021 at 10:35 AM
Damaged or faulty items
Kathmandu is committed to providing you with quality products. Our gear is thoroughly tested throughout our design process and we stand behind the quality o...
Fri, 27 Aug, 2021 at 10:39 AM
International returns
On international orders, we offer a refund for damaged, faulty or incorrect items received, or a change of mind. However, we will not reimburse the cost of ...
Mon, 11 Oct, 2021 at 2:38 PM
Gift card returns
If you return a purchase made by gift card, we will give you a replacement gift card to the value of the purchased item. For online purchases that use a...
Fri, 27 Aug, 2021 at 10:40 AM
Our Returns policy
Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws. All change-of...
Fri, 27 Aug, 2021 at 10:41 AM
Missing items, incomplete orders or wrong item received
Did your order not make it or is taking longer than you anticipated? Please just contact us and we’ll look into it.  
Fri, 27 Aug, 2021 at 10:41 AM