Did you know returns via post can now be started online?!
If you have an account you can do this by logging into your account, going to the 'My Orders' section of My Account, clicking 'View Order' on the order you want to create a return for and then click 'Return'.
If you did not create an account you can do this by using your order number here. You'll need to provide some information to confirm this is your order, and once this is complete you click 'Return' in the order information screen.
Once on the return screen select the item you wish to return and fill out the required fields. If you need to return more than one item click the 'Add Item to Return' button to add more items to your return.
Pack your order carefully and follow the returns procedure on your packing slip. If you have lost your slip please download the Product Returns Form and fill it in and post to the address below. Do not include your credit card details on this form or in any correspondence.
If you purchased your product from one of our wholesale partners, such as Go Outdoors (either in store or online), please contact the retailer from whom you made your purchase directly to discuss your options.
To protect your return from damage during delivery, please use strong external packaging.
Please send your completed slip or form and item to:
c/o Davies Turner Logistics
PHASE II WAREHOUSE
Dartford Freight Terminal
Edisons Park, Crossways
Dartford, Kent DA2 6QJ
For all returns that relate to a change of mind or wrong size, postage must be paid for by the returnee and will not be refunded.
We also recommend you obtain proof of postage (such as sending via registered post) to track your return and consider taking additional insurance. We take no responsibility for returns lost in the delivery process, and you will need to contact your delivery provider to locate your parcel. You can also update your return with the tracking number for getting it back to us - again by eityher logging into your account or using your order number.
We will notify you by email when we have processed your refund, and please allow 14 days for us to process your return once it has been received by us.
Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.