Please pack your order carefully, including the packing slip you received in your delivery and follow the returns procedure below. If you have lost your slip please download the Product Returns Form and fill it in and post to the address below.
Do not include your credit card details on this form or in any correspondence.
If you purchased your product from one of our wholesale partners, please contact the retailer from whom you made your purchase directly to discuss your options.
To protect your return from damage during delivery, please use strong external packaging.
Please send your completed slip or form and item to:
c/o Davies Turner Logistics
PHASE II WAREHOUSE
Dartford Freight Terminal
Edisons Park, Crossways
Dartford, Kent DA2 6QJ
For all returns please note that postage must be paid for by the customer and will not be refunded.
We also recommend you obtain proof of postage (such as sending via registered post) to track your return and consider taking additional insurance. We take no responsibility for returns lost in the delivery process, and you will need to contact your delivery provider to locate your parcel.
Once you have created your online return, you have the option to add in the tracking number of the courier you are using to send it back to us. If the courier you are using does not appear in that list, then you can contact us directly to let us know.
We will notify you by email when we have processed your refund, and please allow 14 days for us to process your return once it has been received by us.
Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.