Returning an item

Did you know returns via post can now be started online?! 

If you have an account you can do this by logging into your account, going to the 'My Orders' section of My Account, clicking 'View Order' on the order you want to create a return for and then click 'Return'. 

If you did not create an account you can do this by using your order number here. You'll need to provide some information to confirm this is your order, and once this is complete you click 'Return' in the order information screen.

Once on the return screen select the item you wish to return and fill out the required fields. If you need to return more than one item click the 'Add Item to Return' button to add more items to your return.

Please pack your order carefully, including the packing slip you received in your delivery and follow the returns procedure below. If you have lost your slip please download the Product Returns Form and fill it in and post to the address below: 

Online Returns

Kathmandu

c/o Davies Turner Logistics

PHASE II WAREHOUSE

Dartford Freight Terminal

Edisons Park, Crossways

Dartford, Kent DA2 6QJ

We’d suggest you get tracking on your return as we don’t take responsibility for things getting lost in the mail, and ask that you do not include your credit card details on the form. Please note you will need to cover the cost to return the item to us.

Once you have a tracking number please add this to your online return - again by either logging into your account or using your order number. You can keep an eye on how your return is tracking from there too.

Please allow 14 days for us to process your return once it has been received by us and we will notify you by email when we have processed your refund. 

If you purchased your product from one of our wholesale partners, please contact the retailer from whom you made your purchase directly, to discuss your options.