Returning an item

Returning via post

Please pack your order carefully, including the packing slip you received in your delivery and follow the returns procedure below. If you have lost your slip please download the Product Returns Form and fill it in and post to the address below: 

Online Returns

Kathmandu

c/o Davies Turner Logistics

PHASE II WAREHOUSE

Dartford Freight Terminal

Edisons Park, Crossways

Dartford, Kent DA2 6QJ

We’d suggest you get tracking on your return as we don’t take responsibility for things getting lost in the mail, and ask that you do not include your credit card details on the form. Please note you will need to cover the cost to return the item to us.

Please allow 14 days for us to process your return once it has been received by us and we will notify you by email when we have processed your refund. 

If you purchased your product from one of our wholesale partners, please contact the retailer from whom you made your purchase directly, to discuss your options.